System Quality Management – Quality policy
MINO S.p.A. is committed to the continuous improvement of its business processes to enhance efficiency and effectiveness while complying with contractual and quality standards. The company aims to meet customer needs and expectations, monitor satisfaction, manage complaints, and involve employees in achieving these goals. Compliance with product and service requirements is paramount. To support these objectives, MINO maintains an active and effective Quality Management System aligned with UNI EN ISO 9001:2015 standards. Actions include managing risks, clarifying roles, employing the PDCA model, leveraging technology for quality improvement, effective communication, staff training, and continuous system reviews.
Code of Ethics, Organization, Management and Control Model
MINO S.p.A. is committed to conducting its business in full compliance with laws, ethical principles, and transparency standards. In accordance with Italian Legislative Decree 231/2001, the company has adopted an Organizational, Management and Control Model designed to prevent unlawful conduct, promote responsible behavior, and ensure fair and sound corporate governance.
The Model defines the structure, responsibilities, and control procedures aimed at identifying and managing potential risks related to company activities. It reflects MINO’s dedication to integrity, accountability, and the protection of all stakeholders — including employees, customers, suppliers, and the community.
To support these objectives, MINO integrates the Model 231 with its Code of Ethics and internal control systems, ensuring continuous monitoring, regular updates, staff awareness, and compliance with current regulations.